Politique de remboursement

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at contact.velmoura26@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

Once your return is accepted, we will send you a prepaid return shipping label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

For any return-related questions, you can always reach us at contact.velmoura26@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can assess the situation and make it right.

Exceptions and Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition as when you received it — unworn or unused, with tags, and in its original packaging. Proof of purchase will also be required.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact.velmoura26@gmail.com.