Shipping policy

SHIPPING POLICY

1. Delivery Zones

Velmoura ships its products:

• Across Europe

• Internationally

2. Order Processing

Orders are processed within 2 to 3 business days following payment confirmation.

3. Delivery Timeframes

Estimated delivery times are between 10 and 15 business days after dispatch.

Timeframes may vary depending on:

• The destination country

• The carrier used

• The supplier’s logistics conditions

Velmoura cannot be held responsible for delays beyond its control.

4. Shipping Costs

Shipping is free on all orders. No additional fees will be charged at checkout, regardless of your destination or order size.

5. Carriers

Orders are shipped primarily via:

• Colis Privé

• Or any other carrier depending on the supplier

6. Order Tracking

A tracking number is provided to the customer once the order has been dispatched, allowing you to follow your package every step of the way.

7. Delivery Address

The customer is responsible for ensuring the accuracy of the delivery information provided at checkout. Velmoura cannot be held liable for non-delivery resulting from an incorrect address.

8. Missing Packages

If your package has not arrived within the estimated timeframe, please contact our customer support team at:

📧 contact.velmoura26@gmail.com

An investigation may be opened with the carrier on your behalf.